Return Policy


If for any reason you aren't happy with the quality of your product, you can return it for a full refund for up to 30 days after delivery.  Please contact customer service to request the return.  Product must be received in perfect condition with no visible damages.

Order Cancellation

Since our orders are custom made and is immediately sent to production facilities, we do not accept cancellations after an order is placed. You can however opt to receive shipment and then request a return

Missing Items

If your item has been marked as delivered and you have not received your product please contact customer support so we can investigate.  If the item was lost in transit then you will be provided a full refund for your purchase.


Custom Palz will warrant all goods in line with Manufacturer’s Warranty for 30 days from date of delivery. Please provide proof of defect so we can verify and provide a refund for your purchase if you qualify.

Kindly note that no returns are accepted 30 days after delivery.